There are no coincidences, only people meant to meet.
Daughter of hoteliers, my first forging experiences were as a Business Analyst for the Disneyland Resort Paris hotel complex, then as a Market Manager at Expedia.
After 7 years working for multinationals, I naturally began yearning to work in, and for, human-scaled companies. Listening to hoteliers and understanding their issues in relation to the sector mutation were the anchor for the definition of our services.
Since 2008, our collaborators, clients, partners have steadily brought progress to our structure, allowing us to fine-tune our services time and again and ensuring these fulfill the needs of every single hotelier who comes to us.
I began my career in Paris where, in five years, I rose through the operational ranks of the luxury hospitality industry.
Building on this solid experience, I was entrusted with various strategical executive functions on the Côte d'Azur (French Riviera) and in the Caribbean, leading numerous projects from within: hotel openings, renovations, business repositioning, and so on.
My expertise in Revenue Management and hotel distribution together with my knowledge of the ground self-evidently lead me to join the Xperteo firm in 2012.
As Deputy General Manager, my mission consists in coordinating the various administrative, commercial and operational departments. As close to our partner hotels as I am to my team, I am here to ensure the development of our competences as well as of the quality and evolution of our services.
Last, but not least, I am also in charge of coordinating the marketing and commercial development of the firm.
After several internships in hospitality in Madrid and Paris, I immediately oriented my education towards a specialization in Revenue Management.
This field was no exception among the other hospitality metiers: I first needed to acquire experience working at the operational level in relation to Revenue Management.
This is how I joined the booking department of a Parisian five-star hotel in 2011.
I would soon evolve from the supervision of the booking team to a strategical function in the hotel structure. After more than three years in these positions of responsibility, a wonderful opportunity was offered to me in the Xperteo consultant team. Yearning to engage actively in the structure development and to act as a driving element in this rapidly expanding consultancy firm, I had the chance to evolve towards managing positions.
As Operations Executive, I am in charge of the daily organization of the consultant and coordinator team as well as of their steady skill improvement. I also bring a direct support to the key account management and ensure the good implementation of the new partnerships.
Head of Canada
My first experience in hospitality was in Frankfurt, Germany, first at Pegasus, then WorldHotels. I then joined Expedia as an account manager based in Paris in charge of German-speaking countries, then in Canada, in charge of the development of the Province of Quebec and the Maritimes for more than seven years. Drawn to the permanent evolution of commercialization schemes, I pursued my career in companies specialized in digital marketing, like Travelzoo and Leonardo.
In 2018, I joined Xperteo in order to developed the Quebecer market – leading to the opening of our Canadian subsidiary: Xperteo Canada. My role as the Head of Canada consists in ensuring the commercial development as well as the daily operational management of our clients.
A team expert in Revenue Management
So, if you please, Monsieur Éluard, with all due respect, there still might be some coincidences, but you are right, it is mostly about people who were meant to meet, and we look forward to planning the next appointments!